Posh law in India A crucial aspect of the Prevention of Sexual Harassment ( POSH ) Act, 2013, is the establishment of Internal Complaints Committees (ICCs) in organizations. These committees play a pivotal role in ensuring workplace safety, handling complaints effectively, and fostering a culture of zero tolerance for harassment. Understanding the Role of ICCs The ICC is responsible for addressing workplace sexual harassment complaints and ensuring a fair, unbiased resolution process. Key functions include: • Receiving and Redressing Complaints – ICCs must ensure that victims feel safe reporting incidents and that complaints are handled with confidentiality and sensitivity. • Conducting Investigations – The committee must carry out impartial inquiries, gather evidence, and recommend appropriate actions. • Recommending Disciplinary Action – Based on findings, ICCs have the authority to suggest penalties, policy changes, or preventive measures. • Ensuring Awareness and Comp...
Client or customer harassment poses a significant challenge for employees in various industries, particularly those in client-facing roles. In this article, we delve into a hypothetical case study involving client harassment and discuss the necessary steps for organizations to protect their employees and uphold a safe work environment. Case Study : Client or Customer Harassment Scenario: Maria, representative, a finds dedicated herself sales in an uncomfortable situation as she faces persistent sexual comments and advances from a client during business meetings. Despite her professionalism and attempts to redirect the conversation to business matters, the client's behavior continues, leaving Maria feeling vulnerable and distressed. Response: Addressing client or customer harassment requires a proactive and supportive response from organizations. Here's how companies can effectively address and mitigate such situations: 1. Establish Policies and Procedures: To protect employe...