Client or customer harassment poses a significant challenge for employees in various industries, particularly those in client-facing roles. In this article, we delve into a hypothetical case study involving client harassment and discuss the necessary steps for organizations to protect their employees and uphold a safe work environment. Case Study : Client or Customer Harassment Scenario: Maria, representative, a finds dedicated herself sales in an uncomfortable situation as she faces persistent sexual comments and advances from a client during business meetings. Despite her professionalism and attempts to redirect the conversation to business matters, the client's behavior continues, leaving Maria feeling vulnerable and distressed. Response: Addressing client or customer harassment requires a proactive and supportive response from organizations. Here's how companies can effectively address and mitigate such situations: 1. Establish Policies and Procedures: To protect employe...
In the decade since the implementation of the Prevention of Sexual Harassment ( POSH ) Act of 2013, India has made significant strides in addressing workplace harassment. However, while large corporations have largely adapted to the new regulatory environment, Small and Medium Enterprises (SMEs) continue to grapple with the complexities of implementing POSH guidelines effectively. The POSH Predicament for SMEs SMEs, which form the backbone of India's economy, often find themselves in a precarious position when it comes to POSH compliance. The challenges they face are multifaceted: 1. Limited Resources: Unlike their larger counterparts, SMEs often operate on tight budgets, making it difficult to allocate funds for POSH-related initiatives. 2. Lack of Awareness: Many SME owners and employees are not fully aware of the POSH Act's requirements and their rights and responsibilities under it. 3. Informal Work Culture: The often close-knit, informal nature of SMEs can make it ...